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Are they part of the ‘Which Trusted Trader’ Scheme?

A long-standing, prestigious award the ‘Which Trusted Trader’ scheme
acknowledges this is a company you can trust and rely on. We are one of the only double glazing companies in Romford to pass the rigorous assessment it takes to achieve the commendation. It gives you added protection and puts your mind at ease that a company with the award puts its customers first.

Will they go away and calculate your quote?

When a representative comes to take measurements at your home for your
replacement door or window, will they give you your quote on the night or in a couple of days? Many companies will give you a price then and there, much to the detriment of the customer.

Then if it doesn’t work for you they will begin plucking figures from thin air and slashing prices to secure a sale, which can often, be confusing for you as you don’t know where they are getting the calculations from.

We will come to your home and gather the measurements we need, then go away to carefully consider the price before we send you through an accurate quote. If you have a budget we will explore different design options with you to help you lower the cost. We also offer a range of finance packages to help you spread the cost of your replacement window or door, to suit your needs.

Do you know who to call if you need anything?

As a local, family-run business that’s been operating in Upminster for over 40 years, we know the importance of community and value getting to know you and your home so we can deliver a personal, friendly, high-quality service. Everyone in the Ken Rhodes team has been with us for a minimum of 10 years – you may be surprised how rare that is in the double glazing industry.

Lots of larger companies can have a high turnover of staff and lots of different departments. This can be confusing and make it difficult for you to know who to contact if you have a problem. Our customers will have only one point of contact, from booking to installation, which makes it easy for you to get to know us and get in touch if you need anything.

Can you try before you buy?

Seeing is believing, which is why visiting a showroom before you buy anything is a good way to try out products for yourself and find the window or door that’s right for you. Our showroom on St. Mary’s Lane is the same place we’ve been since opening. You can pop in to explore everything we have on offer and speak with a member of the team if you have any questions.